Privacy policy

Privacy Policy

Last Updated: 25.03.2026

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from shop.bituo-technik.com (the “Site”), operated by Shanghai Bituo Electric Co., Ltd. ("Bituo Technik", "we", "us", or "our").

We value the trust you place in us and are committed to handling your data responsibly and transparently. Please read this Privacy Policy carefully to understand our data practices.

1. PERSONAL INFORMATION WE COLLECT

Device Information (Automatically Collected):
When you visit the Site, we automatically collect certain information about your device, including your IP address, browser type, time zone, and interaction data. We collect this using the following technologies:
  • Essential Cookies: Required for the basic operation of the Site (e.g., shopping cart, secure login).
  • Performance & Analytics Cookies: Help us measure how users interact with our Site to improve functionality.
  • Advertising Cookies: Used to deliver relevant ads based on your interests.
  • Log files & Web beacons: Track actions occurring on the Site to collect demographic and usage data.

Order Information (Provided by You):
When you make a purchase or attempt to make a purchase, we collect information including your name, billing address, shipping address, payment information (including credit card numbers, PayPal email addresses), email address, and phone number.

A Note on Hardware & IoT Data:
Bituo Technik manufactures smart electrical installation products (e.g., SPM, SDM series). Please note that we do not directly collect, transmit, or store your real-time energy consumption data, electrical parameters, or local network information through this e-commerce Site. If you integrate our hardware with third-party open platforms, gateways, or cloud services (such as Tuya, Home Assistant, or custom industrial platforms), the collection and processing of your device's operational data are governed exclusively by the Privacy Policies of those respective third-party providers.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We process your personal data based on legitimate business interests, to fulfill contracts with you, and/or with your consent. We use the Order Information generally to fulfill any orders placed through the Site. Additionally, we use this information to:
  • Performance of a Contract: Process your payments, arrange for shipping, and provide invoices/order confirmations.
  • Customer Support: Communicate with you regarding technical support, product inquiries, or warranty claims.
  • Security & Fraud Prevention: Screen our orders for potential risk or fraud.
  • Marketing (with Consent): Provide you with information or advertising relating to our products, in line with your shared preferences. You may opt out at any time.

We use the Device Information to help us screen for potential risk (in particular, your IP address), and to improve and optimize our Site (e.g., generating analytics about how customers browse the Site).

3. SHARING YOUR PERSONAL INFORMATION

We only share your personal information in limited circumstances to fulfill our legitimate business objectives:
  • Service Providers: We share data with trusted third parties who assist us, such as Shopify (to power our online store) and logistics partners (e.g., DHL, FedEx, UPS) to deliver your hardware.
  • Analytics Partners: We use Google Analytics to help us understand how our customers use the Site. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as a business asset.
  • Legal Obligations: We may share your information to comply with applicable laws, respond to a subpoena, search warrant, or other lawful requests for information, or to protect our rights and the safety of our users.

4. DATA SECURITY

We implement reasonable and industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. INTERNATIONAL DATA TRANSFERS

As a global business headquartered in China and utilizing international service providers (such as Shopify), your personal information may be transferred, stored, and processed outside of your home country (including to China, Canada, and the United States). If you are located in the European Economic Area (EEA) or the UK, we ensure that your data is protected by relying on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) or equivalent adequacy decisions.

6. YOUR PRIVACY RIGHTS (GDPR & CCPA COMPLIANCE)

If you are a resident of the European Economic Area (EEA), the United Kingdom, or California (USA), you have specific rights regarding your personal data:
  • Right to Access / Know: Request copies of your personal data and details on how we process it.
  • Right to Rectification: Request correction of inaccurate or incomplete information.
  • Right to Erasure (Right to be Forgotten): Request deletion of your personal data, subject to certain legal exceptions.
  • Right to Restrict / Object to Processing: Request restriction of or object to our processing of your data.
  • Right to Data Portability: Request to transfer your data to another organization.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To exercise these rights, or to designate an authorized agent to make a request on your behalf, please contact us at the email below. We may need to verify your identity before processing your request.

7. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. When you place an order, we will maintain your Order Information for our records (typically to fulfill tax/accounting obligations and to provide ongoing hardware warranty support) unless and until you ask us to delete this information.

8. CHILDREN'S PRIVACY

Our Site and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

9. DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track (DNT) signal from your browser, as there is no uniform industry standard for DNT signals.

10. CHANGES TO THIS POLICY

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this page.

11. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@bituo-technik.com or by mail using the details provided below:

Shanghai Bituo Electric Co., Ltd. (Bituo Technik)
5F, Building 24, No. 518 Xinzhuan Road, Songjiang District, Shanghai 201600, China